Consumers Energy started in 1886 as the Commonwealth Power Company. They originally worked to install lighting in downtown Jackson Michigan. Consumers Energy is now the main electrical utility company in the greater Grand Rapids and West Michigan area. The Consumers Energy office in Grand Rapids is conveniently located on Clay Avenue, just off of 131 at 44th St..
Remember to stay away from all downed power lines, and situations where electricity may be energizing water, including puddles, streams, pools, flooded basements etc.. A good rule to remember is if you’re "not sure stay clear" and call the emergency contact number below.
Consumers Energy Contact Information & Hours:
FOR EMERGENCY CALLS: 1-800-477-5050
24 hours a day - 7 days a week
EMERGENCY CALLS FOR THE HEARING IMPAIRED: 1-800-649-3777
24 hours a day - 7 days a week
To verify an employee: 1-800-477-5050
Nonemergency calls: 1-800-477-5050
Mon - Fri 7am - 9pm
Sat 7am - 6pm
Nonemergency calls for the hearing impaired: 1-800-649-3777
Mon - Fri 7am - 9pm
Sat 7am - 6pm
Fax number for general inquiries: 1-800-363-4806
24 / 7
Most responses are made within 48 hours
Fax number for landlords to notify Consumers Energy of changes in customers: 1-888-221-4429
24 / 7
Most responses are made within 48 hours
Please mail bill payments to the address below:
Consumers Energy
Lansing, MI 48937-0001
Set up electronic bill payments to the address below:
Consumers Energy
P.O. Box 30079
Lansing, MI 48937-0001
For international calls and calls outside of the United States: 011-1-517-768-3092
Mon - Fri 7am - 9pm EST
Sat 7am - 6pm EST
For consumers energy business products:
businesscenter@consumersenergy.com
Mon - Fri, 7am - 5pm
Consumers Energy career opportunities:
E-mail:Recruiting@cmsenergy.com
Consumers Energy direct payment:
Plan directpay@cmsenergy.com
Fax: 1-517-788-1326
Consumers Energy educational programs:
1-517-788-1347
Mon - Fri 8am - 5pm
Consumers Energy electric choice:
businesscenter@consumersenergy.com
Mon - Fri 7am - 5pm
Consumers Energy Foundation:
1-877-501-4952 or 1-517-788-0432
Mon - Fri 8am - 5pm
Consumers Energy green generation:
1-800-241-3368
Mon - Fri 8am - 6pm
Consumers Energy laboratory services:
labinfo@laboratoryservices.com
1-800-736-4147
Mon - Fri 7am - 4pm
Consumers Energy natural gas:
Choice 1-800-477-5050, opt. 6, then 2
Mon - Fri 7am - 9pm
Sat 7am - 7pm
Consumers Energy news & media Conection:
newsroom@consumersenergy.com
Consumers Energy Company in Grand Rapids
4000 Clay Avenue SW
Grand Rapids, MI 49548
616-538-7000
1-800-477-5050
Fax: 616-530-3339
Website: www.consumersenergy.com
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